![]() If so, please close down that connection and try again. You may already have a VPN connection active on your computer.These next steps help you in pinpointing the cause and resolving the error. If the problem persists, please follow the steps below. Reset the current configuration by going to and selecting RESET in the bottom left corner.Check that your TAP-adapter is up-to-date, enabled, and not in use.The TAP-adapter is the virtual network adapter that is used to establish a VPN connection. There is likely no TAP-adapter available that the VPN Client can use. If you get any of the following errors at the bottom of your screen: OpenVPN: no TUN/TAP adapter available. Details about the VPN Client and connection can be found here: How does the VPN client connect to the IXON Cloud? (ports & protocols). In other antivirus software, contact your IT administrator for assistance in allowing the IXON VPN connection.In AVG, allow IXON’s VPN range in the “improved” firewall packet settings:.If you can then establish a VPN connection, your antivirus is blocking the VPN connection. As a test, try to establish a VPN connection without having your antivirus software active.Contact your IT administrator for assistance. If the above steps did not help, then antivirus software may be blocking the VPN connection. Right-click the downloaded file and select "Run as administrator".If the problem persists, try a winsock reset: Uninstall the "TAP-Windows 9.xx.x" program on your computer.If the above steps did not help, try to reinstall the VPN Client: ![]() Enter "ncpa.cpl" to open your Network Connections. On Windows, simultaneously press the windows key and R to open the Run window.Then please follow these next steps to resolve the issue.įirst, try to re-enable the VPN network adapter: If you get the following error at the bottom of your screen: OpenVPN: initialization completed with errors. On Apple macOS and Linux this error can occur when the OS is outdated. Then please upgrade to the latest version of the VPN Client to resolve the issue. If you get the following error at the bottom of your screen: OpenVPN: OpenVPN encountered an error. VPN Client communication details are listed here: How does the VPN client connect to the IXON Cloud? (ports & protocols). If it does work, consult your IT to make an exception for the VPN Client communication in your company firewall. If it still does not work, please contact us. Make sure that your phone is not connected to the company network, otherwise your computer will still indirectly be connected to the company network as well. This can be tested by temporarily connecting your computer to a different network, like your phone's Wi-Fi hotspot, and then attempt to establish a VPN connection to your device (IXrouter / IXagent). Your company firewall may be blocking communication If it is the case, open your VPN Client settings and enter the proxy server details. Your internet traffic may be routed through a proxy serverĬheck with your IT if this is the case. ![]() ![]() If it does work, consult your IT to make an exception for the VPN Client communication in your antivirus or firewall software. If it still does not work, please continue below. This can be tested by temporarily disabling any antivirus or firewall software and then attempt to establish a VPN connection to your device (IXrouter / IXagent). Local antivirus or firewall software may be blocking communication Newer VPN Client versions are incompatible due to technical reasons. Alternatively, you can also uninstall the VPN Client and use VPN Client 1.1.0 instead.
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